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Friday Learnings - Extra Tips: Customer Success

In this customer success deep dive, we discuss the best practices to keep the clients satisfied and happy with your services or products.

 

The key takeaways:

 

  • You should always work around your customer goals by breaking them down into smaller milestones and KPIs. This way, you will address every issue with a high degree of consistency, and make sure that the value is delivered through every step of their customer journey.
  • You should always hold your clients accountable for what they can bring to the table in terms of the improvement of user experience and for actually using the software.
  • Always gather feedback. Your customers' impressions and user experience should always be tracked in order to implement improvements and pinpoint strong use cases. 
  • It's crucial to keep clear and consistent communication with the product team to improve and develop the product roadmap together. 

 

Written by

Jared Beekhuyzen