In the new episode of Friday Learnings, we delve into the topic of Customer Success operations and find out how to nurture customer-centricity in your company and where it comes from.
Customer success is a vital part of the sales team. We know for a fact that it’s more expensive to acquire a customer than retain one. It means that you need to have a solid plan of action ahead of you to fight churn and build long-lasting relationships with your client.
In fact, studies suggest that 86% of buyers are willing to pay more for a product if they have a better customer experience.
That's why working on your customer success strategy, assembling a strong customer success team and providing value for each client is so important for any SaaS business.
Watch our latest episode to find out what our seasoned VP of Customer Success, Ewelina Hulboj, is ready to share with our audience!