In this customer success deep dive, we discuss the best practices to keep the clients satisfied and happy with your services or products.
The key takeaways:
- You should always work around your customer goals by breaking them down into smaller milestones and KPIs. This way, you will address every issue with a high degree of consistency, and make sure that the value is delivered through every step of their customer journey.
- You should always hold your clients accountable for what they can bring to the table in terms of the improvement of user experience and for actually using the software.
- Always gather feedback. Your customers' impressions and user experience should always be tracked in order to implement improvements and pinpoint strong use cases.
- It's crucial to keep clear and consistent communication with the product team to improve and develop the product roadmap together.